At Daisytuttlse, we value customer satisfaction above all else. We understand that sometimes an item may not meet expectations, whether due to size, style, or unforeseen circumstances. For this reason, we have established a fair and transparent Returns and Exchanges Policy that allows customers to shop with confidence, knowing that their concerns will be addressed respectfully and efficiently.
Our goal is to ensure that every customer feels supported, from the moment of purchase through the post-purchase experience. This policy covers the conditions under which returns and exchanges are accepted, timelines, procedures, and customer responsibilities.
1. Eligibility for Returns and Exchanges
Items are eligible for return or exchange if they meet the following conditions:
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The request is made within 30 days of receiving the order.
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The product is unused, undamaged, and in its original packaging with all tags attached.
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Proof of purchase, such as an order confirmation or receipt, is provided.
Products that show signs of wear, damage, or alteration by the customer are not eligible for return or exchange. For hygiene reasons, certain items may also be excluded, but this will always be clearly stated on the product page.
2. Non-Returnable Items
Custom-made or personalized items cannot be returned or exchanged unless they arrive defective or incorrect. Clearance or final-sale items may also be ineligible for returns, and this will be specified at the time of purchase.
3. Return Process
To initiate a return, customers must contact our support team at infoline@daisytuttlse.com with their order number and reason for return. Our representatives will provide step-by-step instructions, including the return shipping address and necessary documentation.
Customers are responsible for return shipping costs unless the item is defective or incorrect due to an error on our part. We recommend using a trackable shipping method to ensure the package arrives safely at our facility.
4. Exchange Process
Exchanges may be requested if a customer would like the same product in a different size, color, or variation. Upon receipt of the returned item, we will process the exchange and ship the replacement product. If the requested variation is unavailable, customers may opt for store credit or a refund instead.
5. Refunds
Refunds are issued to the original payment method used at the time of purchase. Once a returned item is received and inspected, customers will be notified of the approval or rejection of their refund. If approved, the refund will be processed within 5–10 business days. Please note that it may take additional time for banks or credit card companies to post the refund to the customer’s account.
6. Defective or Incorrect Items
If a product arrives defective or does not match the original order, Daisytuttlse will cover all associated costs, including return shipping. Customers should contact us within 7 days of delivery to report the issue, providing clear photos of the defect or incorrect item. A replacement or full refund will be offered based on customer preference.
7. Late or Missing Refunds
If a refund appears delayed, customers are encouraged to first check with their bank or credit card provider, as processing times may vary. If more than 15 business days have passed since the refund was approved, customers should contact us directly for assistance.
8. Store Credit
In addition to refunds, customers may choose to receive store credit, which can be used toward any future purchase on daisytuttlse.com. Store credits are valid for 12 months from the date of issue.
9. Customer Responsibilities
It is the responsibility of the customer to ensure that returned products are packaged securely to avoid damage during transit. Items damaged due to improper packaging may not be eligible for a refund or exchange.
10. International Returns
International customers should be aware that return shipping may involve customs clearance and additional fees. Daisytuttlse is not responsible for customs duties on returned items. To minimize complications, we recommend that international customers clearly label packages as “Returned Goods” to avoid unnecessary charges.
At Daisytuttlse, our Returns and Exchanges Policy is built to balance fairness and practicality. While we cannot guarantee that every purchase will be perfect, we can guarantee that our team will handle every request with professionalism and care. This policy is designed not only to protect the customer but also to maintain the integrity of our products and services.
We believe that a satisfied customer is the best testament to our brand’s quality. By shopping with Daisytuttlse, you can rest assured that your investment is protected by a comprehensive and customer-friendly returns system.